November 28, 2011

The weird and wonderful world of gathering customer insights

Christine Wong

In the most memorable one to date, she paid a visit to a shipping yard office in Singapore, realizing the manager’s “office” was actually a shipping container perched rather precariously on stilts out in the ocean.   

“It was raining really heavily,” Bailey recalls. “I was a little bit concerned about the stilts falling apart and me falling out of the shipping container. But it was a great experience!”  

All part of her Edmonton-based job as experience design manager at . That basically means she travels the globe knocking on doors (including the rickety one on the shipping container) to see, firsthand, how SMBs use Intuit products.



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